How does SuperStore handle Pre-Order price changes?

At SuperStore, Pre-Order items are products that are not yet available but will be sourced in the next supplier restock. These items are marked with an orange 'Pre-Order' status instead of a green 'In Stock' status. If the price increases significantly by purchase day (beyond our standard service fee), we will notify you of the updated price. Otherwise, we will honor the original price at the time of your purchase (for paid orders only). If the price decreases, we will refund the difference back to you.

Can I change my billing or delivery address?

Yes, you can update your billing and shipping details via the 'Your Account' page in our Online Store. Changes will apply to future orders only. Once an order is being processed, the shipping address cannot be changed, and it will be delivered to the address provided at checkout.

What is the delivery turnaround time?

We aim to deliver fast! Once your order is approved, most locations across New Zealand receive their items in as little as 5 working days. (See Timeframe.pdf for more details.)

Help Desk

Frequently Asked Questions (FAQ)

Change in Price on Pre-Order items or Out of Stock items

Pre-Order items are those that are not available for sale now but will be purchaed from our suppliers at next round. These can be found all throughout our site and are denoted by an orange "Pre-Order" status, rather than a green "In Stock" status.

Invariably, due to a number of factors, especially our suppliers price changes, the price of a Pre-Order item may be changed. These price changes can go both ways, the item may become more expensive, or a price drop may result.

How do we deal with these price changes on Pre-Order items here at SuperStore?

- If the price increases too much on purchase day (more than our service fee), we will inform you of the updated price. Otherwise, we will still honour the price at the time you made your purchase (Paid order only).
- If the price decreases on purchase day, we will give that price difference back to you.

Meanings of "In Stock", "Pre-order", and "Out of Stock"

- If a product is marked as "In Stock", it usually means we currently have stock available, though quantities may be limited. That said, it's also possible that other customers have just purchased all available units, and the website hasn’t yet updated the product status.
- For a "Pre-order" item, it typically means the product is purchased based on orders, so you won’t usually see it marked as "in stock." Pre-ordering means the supplier had stock available — at least as of last week.
- Products marked as "Out of Stock" have generally been unavailable for over a month. Unless the supplier restocks them in the near future, the chances of getting them back in stock are close to zero.

Note: Product statuses are not updated in real-time and may have a slight delay. We aim to update the statuses every evening.

Can I change my billing/delivery address?

You may edit and update your billing and shipping details by going to Your Account page within the Online Store. If you update your delivery address then any future items you order will be sent there. Please note that your billing/delivery address cannot be changed for orders that are being processed. These items will be sent to the address on file at the point when your order was placed.

What is the turnaround time for delivery?

Fast! Once your order is approved, in most locations around New Zealand, your order is delivered as little as 5 working days. (Timeframe.pdf)

How do I contact your sales office?

SuperStore NZ Office
Tele: +64 (028) 8516 4554
By email: service@super-store.co.nz (Your email will be replied by SuperStore specialists in 2 working hours)

For more specific inquiries, please Contact Us.