Return Policy
Simple returns within 3 days of receipt. Your satisfaction is important to us.
Return Overview
All orders from Super Store NZ may be returned within 3 days of receipt for a refund. Please note that original delivery charges are non-refundable.
To start a return, email [email protected] to request a Return Merchandise Authorization number (RMA#). Returns without an RMA# cannot be processed.
How to Return an Item
- Request an RMA# — Email [email protected] within 3 days of receiving your order. Include your order number and reason for return.
- Pack the items — Ensure all merchandise is in original packaging. Print the RMA# clearly on the outside of the package. Include any free items from the order.
- Ship the return — Send to our Hamilton warehouse within 10 days of the return request. Use a trackable and insured delivery service.
- Receive your refund — Once we confirm receipt and inspect the items, your refund will be processed to the original payment method.
Return Requirements
- Return request must be made within 3 days of receipt
- Items must arrive at our warehouse within 10 days of the return request
- All merchandise must be in original packaging
- RMA# must be clearly printed on the outside of the package
- All free items included in the order must also be returned
- Original shipping and handling charges are non-refundable
Return Shipping Costs
Super Store NZ is not responsible for return shipping costs or damage incurred during return transit.
We recommend carefully packing return items and using a delivery service that is trackable and insured. Refunds can only be processed once we confirm receipt of the returned items.
Key Timeframes
- 3 days Request return after receipt
- 10 days Items must reach warehouse
- RMA# Required for all returns