Account (5 questions)
How do I contact customer support?
Email [email protected] — we typically reply within 2 working hours. Support hours are Monday – Friday, 8am – 6:30pm (NZST).
How do I create an account?
Click Register (or Sign Up) in the top navigation and complete the form with your name and email. Once your account is created you can place orders, view Ord...
How do I update my billing or shipping details?
Sign in and go to My Account to update your billing and shipping details. Changes apply to future orders only — once an order is being processed, the deliver...
How do you protect my personal information?
The personally identifiable information collected on this website is used solely to fulfil customer orders and respond to inquiries. We do not sell or licens...
Why should I whitelist [email protected]?
Order confirmations, payment instructions, restock updates and dispatch notifications are sent from [email protected]. Adding it to your email whitel...