Ordering (7 questions)
Can I change my billing or delivery address?
Yes. You can update your billing and shipping details through the My Account page. Changes apply to future orders only. Once an order is being processed, the...
Can I order in bulk or wholesale quantities?
Yes — Super Store NZ is a wholesale grocery supplier. Add the quantities you need to your cart. Delivery is calculated automatically based on total weight, a...
How does the ordering process work?
Browse our products and add the items you want to your cart, then place your order online. You receive an order confirmation by email, and we source your sto...
What do “In Stock”, “Pre-Order” and “Out of Stock” mean?
In Stock — we currently have stock available, though quantities may be limited. Statuses may lag slightly as other customers may have just purchased remainin...
What does “Pre-Order” mean and how do price changes work?
Pre-order items are products not yet in stock but sourced from our suppliers on the next restock day. They are marked with an orange “Pre-Order” status inste...
When is the ordering deadline for each restock?
Orders must be placed by 7pm Thursday to be included in the Friday restock round. Orders placed after this time are processed in the next week's restock. Pic...
Why is a product unavailable or out of stock?
Products that have been unavailable for over a month are marked Out of Stock. Unless the supplier restocks soon, the chance of return is very low. Because we...