Returns & Refunds (5 questions)
Are delivery charges refundable?
No — original shipping and handling charges are non-refundable. Return shipping costs are also the customer's responsibility. Super Store NZ is not responsib...
How do I start a return?
Email [email protected] within 3 days of receiving your order, including your order number and the reason for return, to request an RMA#. Pack the it...
What is your return policy?
All orders from Super Store NZ may be returned within 3 days of receipt for a refund. Please note that original delivery charges are non-refundable. To start...
When will I receive my refund?
Once we confirm receipt and inspect the returned items, your refund is processed to the original payment method. Refunds can only be processed after we confi...
Who pays for return shipping?
Super Store NZ is not responsible for return shipping costs or damage incurred during return transit. We recommend carefully packing return items and using a...