Delivery & Pickup (13 questions)
Can Frozen & Chilled products be delivered?
No — products in the Frozen & Chilled category cannot be delivered by courier. They are available for Click & Collect (pickup) from our Hamilton office only....
Do you accept PO Box deliveries?
No — PO Boxes are not accepted for security reasons. We deliver to residential and business addresses, and each order ships to a single address (separate ord...
Do you deliver to rural addresses?
Yes — rural delivery is available, with a surcharge of up to $6.00 added to the standard rate. Delivery to non-metropolitan or rural addresses may take a lit...
Do you offer free pickup?
Yes — Click & Collect (pickup) from our Hamilton office has no delivery fee; you only pay for the products in your order. Address: 14 Glenwarrick Court, Roto...
How do I book a pickup time after my order is ready?
When your pickup (Click & Collect) order is packed, we will email you an "order is ready" notification containing a secure booking link. Open that link and c...
How do I cancel my order?
To cancel your order, please email service@super-store.co.nz with your order number and the items you would like to cancel. Our team will review your request...
How do I track my order?
Online orders are delivered using NZ Post or other express couriers with full tracking. Once dispatched, you receive an email with a tracking number. Track v...
How long does delivery take?
Estimated delivery is 2–3 working days after your order is completed. If an item is not in stock, it will be sourced at the next restock round and delivery m...
How much does delivery cost?
Delivery is calculated automatically in the Shopping Cart. Each item is charged on its shipping weight - the larger of its actual weight and its packed (volu...
What are the pickup hours?
Pickup is available from our Hamilton office: Monday – Friday 8am – 6:30pm, and Saturday (restocking day) 5pm – 9pm. Pickup is NOT available on Sundays. Plea...
What is your address? Where are you located?
Our Hamilton office is located at 14 Glenwarrick Court, Rototuna, Hamilton 3210, New Zealand. Click & Collect (pickup) from our office has no delivery fee — ...
What is your delivery timeframe? When will my order arrive?
Ordering timeframe (see Timeframe.pdf for the full table): • In Stock — Click & Collect same day (order by 3pm); delivery ships next working day, North Islan...
Where do you deliver?
We deliver nationwide across New Zealand — including Auckland, Hamilton, Tauranga, Rotorua, Wellington, Christchurch, Dunedin and all regional areas — with f...