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100 results for "where is your location"Can I order in bulk or wholesale quantities?
Yes — Super Store NZ is a wholesale grocery supplier. Add the quantities you need to your cart. Delivery is calculated automatically based on total weight, and pickup from our H...
Can I change my billing or delivery address?
Yes. You can update your billing and shipping details through the My Account page. Changes apply to future orders only. Once an order is being processed, the delivery address ca...
What payment methods do you accept?
We accept bank transfer (direct deposit) for all orders, and cash for pickup orders only. We do not accept Afterpay, Zip, Klarna, Laybuy, PayPal, credit cards or debit cards. Al...
How do I pay by bank transfer?
After placing your order, transfer the total to: Bank — Westpac New Zealand; Account Name — General Printing Proprietary L; Account Number — 03-0166-0455531-00. The account name...
Can I pay cash when I pick up my order?
Yes — cash is accepted for pickup orders from our Hamilton office. Bank transfer is required for delivery orders. You can pay cash on the day when you collect your order, by app...
Are all prices in New Zealand Dollars?
Yes. All prices are displayed in New Zealand Dollars (NZD) and include GST, including wholesale grocery pricing. Prices are shown on each product page and in your shopping cart.
How do I confirm my payment?
After your bank transfer, email your payment receipt or a screenshot to service@super-store.co.nz so we can confirm your order quickly. Payment clearance is one of the factors t...
What if a pre-order price decreases on purchase day?
If the price of a pre-order item decreases on purchase day, we refund the difference back to you. If the price increases beyond our standard service fee, we notify you of the up...
Is it safe to pay on this website?
Yes. Our products are sold exclusively through this official website, and we only use official @super-store.co.nz email addresses for order communications — we will never send o...
How much does delivery cost?
Delivery is calculated automatically in the Shopping Cart. Each item is charged on its shipping weight - the larger of its actual weight and its packed (volume) weight - and the...
Do you offer free pickup?
Yes — Click & Collect (pickup) from our Hamilton office has no delivery fee; you only pay for the products in your order. Address: 14 Glenwarrick Court, Rototuna, Hamilton 3210....
What are the pickup hours?
Pickup is available from our Hamilton office: Monday – Friday 8am – 6:30pm, and Saturday (restocking day) 5pm – 9pm. Pickup is NOT available on Sundays. Please book your pickup ...
How do I track my order?
Online orders are delivered using NZ Post or other express couriers with full tracking. Once dispatched, you receive an email with a tracking number. Track via NZ Post or your c...
Can Frozen & Chilled products be delivered?
No — products in the Frozen & Chilled category cannot be delivered by courier. They are available for Click & Collect (pickup) from our Hamilton office only. Pickup has no deliv...
How do I start a return?
Email service@super-store.co.nz within 3 days of receiving your order, including your order number and the reason for return, to request an RMA#. Pack the items in their origina...
When will I receive my refund?
Once we confirm receipt and inspect the returned items, your refund is processed to the original payment method. Refunds can only be processed after we confirm receipt of the re...
How do I create an account?
Click Register (or Sign Up) in the top navigation and complete the form with your name and email. Once your account is created you can place orders, view Order History and manag...
How do I update my billing or shipping details?
Sign in and go to My Account to update your billing and shipping details. Changes apply to future orders only — once an order is being processed, the delivery address cannot be ...
Why should I whitelist noreply@super-store.co.nz?
Order confirmations, payment instructions, restock updates and dispatch notifications are sent from noreply@super-store.co.nz. Adding it to your email whitelist (or safe senders...
How do you protect my personal information?
The personally identifiable information collected on this website is used solely to fulfil customer orders and respond to inquiries. We do not sell or license your information t...